EFEKTIVITAS PENERAPAN ETIKA APARATUR SIPIL NEGARA DALAM PELAYANAN PUBLIK PADA KANTOR IMIGRASI KELAS I TPI KENDARI

Abstrak

This study aims to determine the effectiveness of applying the ethics of the State Civil Apparatus at the Immigration Office Class I TPI Kendari. The number of informants in this study were 3 people consisting of the Head of the Immigration Traffic Section, Immigration Data Managers and the community. This research uses descriptive research. The data that has been obtained was analyzed qualitatively and described in descriptive form. Data collection techniques using interviews, observation and documentation. The results of the study show that the application of the ethics of the state civil apparatus at the TPI Kendari Class I Immigration Office in terms of equality, loyalty, justice and responsibility has been said to be quite good in providing services. Public services carried out can be seen from the physical evidence that adequate facilities facilitate the processing of passports. But there are drawbacks, namely the lack of parking space. Employee empathy has been said to be maximal because in serving the community employees have a caring nature.

Kata kunci

• Ethics
• Public service
• state civil apparatus