ANALISIS KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN STUDI DI DESA TONDASI KECAMATAN TIWORO UTARA KABUPATEN MUNA BARAT

Abstrak

This research seeks to identify obstacles in providing Population Administration services by assessing the effectiveness of these services in Tondasi Village, North Tiworo District, and West Muna Regency. This research was conducted in Tondasi Village, North Tiworo District, West Muna Regency. The method used is descriptive qualitative data collection through field work, interviews and observation. The research results found that direct evidence, reliability and guarantee, of these five indicators, still need work and do not accurately describe service quality. Infrastructure, services handled at the village office which are handled by the village secretary himself which makes it difficult for the community to get the best service, lack of human resources from village officials, in this case the head of government affairs which forces the village secretary to handle population administration services himself, and lack of time certainty in Population administration services are due to indications of responsiveness and empathy, functioning effectively at this time. The findings of this research also show that there are several problems that hinder Tondasi Village, North Tiworo District, West Muna Regency in providing population administration services, including Lack of delegation of authority, inadequate infrastructure and human resources, as well as limited infrastructure.

Kata kunci

• Human Resources
• Population administration
• Service Quality