Article
REFORMASI BIROKRASI DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI PADA ASPEK PELAYANAN KEPADA MASYARAKAT
REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional, Vol. 9 No. 3 (2023), hlm. 258–270
Abstrak
Based on the results of data analysis and discussion, it has been concluded by the author that according to the results of the analysis based on the aspects of Human Resources Management, Governance Arrangement, Institutional Arrangement and Accountability, the implementation of bureaucratic reform in improving the quality of public services at the City Investment and One-Stop Integrated Services Service Kendari it can be concluded that: 1). The implementation of bureaucratic reform seen from the aspect of structuring Human Resources has not been implemented optimally because the existence of the secretariat as a supporting system in this service has not run optimally, while from the aspect of structuring governance, the implementation of bureaucratic reform has been carried out but is still constrained by funds in the use of information technology and management of adequate facilities and infrastructure. Apart from that, from the aspect of institutional structuring and accountability, bureaucratic reform has been carried out with a vision and mission that has been detailed in the strategic plan and quick response to regulatory changes in institutional simplification, and carried out with the involvement of leadership in planning, implementation as well as monitoring and evaluation to achieve the vision and mission of the organization and also shown by the availability of Performance and Accountability reports. 2). The Department of Investment and One Stop Integrated Services, Nusa City, Kendari Province has provided quality public services when viewed from the aspects of tangible, reliability, responsiveness, assurance and empathy, where from the perspective of the permit applicant these five aspects have largely been fulfilled. Thus, it can be concluded that the implementation of bureaucratic reform in this department has been able to improve the quality of public services.