ANALISIS KUALITAS PELAYANAN PEGAWAI DALAM MENINGKATKAN KINERJA PUSAT KESEHATAN MASYARAKAT BONEGUNU KABUPATEN BUTON UTARA

Abstrak

This aims of this research are (1) To determine the quality of services at the Bonegunu Community Health Center, North Buton Regency. (2) To determine the performance of employees in providing health services at the Bonegunu Community Health Center, North Buton Regency. The method used in this research is a qualitative research method using observation, interviews and documentation. Data collection techniques use interview and documentation elaboration techniques. The data analysis technique in this research uses qualitative descriptive analysis. Based on the results and discussion of the research, it shows that (1) The quality of health services at the Bonegunu Community Health Center it is said to be still of poor quality. The indicator of staff of responsiveness in meeting patient needs is still lacking so that it can be improved. (2) The performance of employess in providing health services at the Bonegunu Community Health Center is quite good by implementing the National Health Center Quality Indicators. However patients or the public feel dissatisfied with the services provided. Based on the results of research and interviews conducted by researchers with several informants it was found that officers were still slow in providing services, officers were late in arriving at the place, thus wasting the time of patients or service recipients.

Kata kunci

• Community Health Center
• Improving Performance
• Service Quality