KEWENANGAN OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SULAWESI TENGGARA DALAM MELAKUKAN PENGAWASAN PELAYANAN PUBLIK

Abstrak

Finding out how much power the Ombudsman of the Representative of Sulawesi Teggara has in managing cases of maladministration and how the Ombudsman of the Representative of Southeast Sulawesi oversees public services are the two main goals of this study. This study employs qualitative research methodologies; literature review and field research employing methods such as observation, interviews, and documentation are employed to gather data. The results show that the authority used by the Southeast Sulawesi Ombudsman Representative in handling cases of administrative abuse has operated effectively; the only reason for it not reaching the recommendation stage is that the central ombudsman is responsible for it. If a public service operator is found to have made an administrative error, corrective action is taken within thirty (30) days after receiving the Final Research Results Report. (LAHP). If the party has not made improvements within this time period, the recommendation phase will be reached.

Kata kunci

• Ombudsman Authority
• Public service
• oversight