STUDI KINERJA KARYAWAN: DISIPLIN KERJA DAN MOTIVASI KERJA MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PADA PT TELKOM AKSES MEDAN

Abstrak

This study aims to determine the effect of work discipline and work motivation on employee performance through OCB (Organizational Citizenship Behavior) at PT Telkom Akses Medan. The approach used is a quantitative approach. The study population was all employees of the DAMAN and SDI divisions at PT Telkom Access Medan, totaling 47 people. The sampling technique uses a saturated sample. Data collection techniques used were interviews, documentation studies and distributing questions in the form of questionnaires to respondents. Data analysis techniques use Smart-Partial Least Square (Smart-PLS) to test the hypothesis in this study. The results showed that the effect of work discipline on employee performance was negative and significant, the effect of work discipline on organizational citizenship behavior was negative and not significant, the effect of work motivation on employee performance was positive and significant, the effect of work motivation on organizational citizenship behavior was positive and significant. Furthermore, the effect of organizational citizenship behavior on employee performance is positive and significant. Meanwhile, the effect of work discipline through organizational citizenship behavior on employee performance is negative and not significant, meaning that organizational citizenship behavior does not mediate work discipline on employee performance. The effect of work motivation through organizational citizenship behavior on employee performance is positive and significant, meaning that organizational citizenship behavior variables have an influence in mediating work motivation on employee performance.

Kata kunci

• OCB
• Work Discipline
• Work motivation
• employee performance