Analisis Pelayanan Status Hukum Dan Sertifikasi Kapal Pada Kantor Kesyahbandaran Dan Otoritas Pelabuhan Kelas II Kendari

Abstrak

This research aims to determine and analyze the performance of employees in the legal status and ship certification services at the Class II Kendari Harbor Master's Office. There were seven informants in this research. The analysis tool used was the Interactive Model Analysis by Miles and Huberman, which divides the data analysis process into several parts, including data collection, data reduction, data display, and drawing conclusions or verification. Based on the research results conducted by the researcher on the Performance Analysis of Employees in Legal Status and Ship Certification Services at the Class II Kendari Harbor Master's Office, it can be concluded that the overall performance of employees is good, as assessed in terms of productivity, service quality, responsiveness, responsibility, and accountability.

Kata kunci

• Ship Certification Services
• employee performance
• legal status