Studi Kinerja Pegawai: Kepemimpinan dan Lingkungan Kerja Melalui Organizational Citizenship Behavior (OCB) Pada Badan Pendapatan Daerah Kota Medan

Abstrak

This study aims to determine the effect of leadership and the work environment on employee performance both directly and indirectly at the Regional Revenue Board of Medan City. This type of research used is the quantitative method. The sample in this study were all employees in the hotel, restaurant, entertainment (HRH) sector, totaling 58 employees using a saturated sample. Data collection techniques used were interviews, documentation studies, and questionnaires. The data analysis technique used is Partial Least Square (PLS) to test the existing hypotheses in this study. The results of this study indicate that leadership has a positive and significant effect on employee performance. The work environment has a positive and significant effect on employee performance. Leadership has a positive and significant effect on OCB. The work environment has a positive and significant effect on OCB. OCB has a negative and insignificant effect on performance. OCB does not mediate the influence of leadership on employee performance. And also OCB does not mediate the work environment on employee performance.

Kata kunci

• Leadership
• OCB
• Work Environment
• employee performance