MEMBANGUN KEPUASAN PASIEN DI KLINIK SGDC MEDAN

Abstrak

In health services, patient satisfaction is closely related to the quality of the service and the quality of the physical environment where the health service is provided. In health services that provide health care, patient really expect the quality of service. The quality of the physical environment is also important because it is related to the safety and comfort for patients. This study aims to analyze the influence of service quality and physical environment quality on patient satisfaction at the SGDC Medan Clinic. The research population was patients who received therapy at the SGDC Medan Clinic during January 2024. The total research sample was 54 respondents. The sampling technique was simple random sampling using a questionnaire. From the research conducted, service quality has a significant positive influence on patient satisfaction with a correlation coefficient of 70.4%. The quality of the physical environment also has a significant positive influence on patient satisfaction with a correlation coefficient of 62.3%. Service quality and physical environment quality together have a significant positive effect on patient satisfaction with a correlation coefficient of 79.1%. Service quality and the quality of the physical environment support the provision of good health services for patients.

Kata kunci

• Layanan
• Lingkungan Fisik
• kepuasan