The Impact of Service Quality and Price to Satisfaction of Patient at FDC Clinic Alam Sutera

Abstrak

Excellent health services are a demand of society, in line with increasing needs and awareness in national life as a result of technological advances. Patient satisfaction with the services they receive is closely related to the quality of the service and the price of the place where the health service is provided. This study aims to anallyze the influence of service quality and price on patient satisfaction at the FDC Alam Sutera Tangerang Dental Clinic. The research population was patients who received therapy at the FDC Alam Sutera Tangerang Dental Clinic during October-December 2023. The total research sample wa 65 respondents. The sampling technique was accidental sampling using a questionnaire. From the research conducted, service quality has a significant positive influence on patient satisfaction with a correlation coefficient of 62.8%. Price also has a significant positive influence on patient satisfaction with a correlation coefficient of 72.9%. Service quality and price support the provision of good health services for patients