KOMITMEN AFEKTIF DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN HOTEL CLARO KENDARI: PERAN MEDIASI KETERLIBATAN KERJA

Abstrak

This study aims to analyze the effect of affective commitment and job satisfaction on job involvement and employee performance, and the mediating role of job involvement, among employees of Hotel Claro Kendari, a four-star hotel in Southeast Sulawesi. The study used a quantitative explanatory survey design with a census of all 104 hotel employees. Data were collected through a five-point Likert scale questionnaire and analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) with SmartPLS 4. The results show that affective commitment has a positive and significant effect on job involvement and employee performance. Job satisfaction has a positive and significant effect on job involvement but no significant direct effect on employee performance. Job involvement has a positive and significant effect on employee performance, partially mediates the effect of affective commitment on performance, and fully mediates the effect of job satisfaction on performance. These findings indicate that in hotel operations, job satisfaction improves performance only when it is translated into employees' involvement in their work, while emotional attachment to the organization remains the strongest driver of both involvement and performance.

Kata kunci

• Affective commitment
• Hotel Employees
• employee performance
• job involvement
• job satisfaction