PENGARUH BEBAN KERJA PSIKOLOGIS DAN FISIK TERHADAP KOMITMEN ORGANISASI MELALUI CYBERLOAFING PADA BANK SULTRA

Abstrak

This study examines how psychological and physical workload affect organizational commitment, with cyberloafing as a mediating variable, among credit-division employees of Bank Sultra branches in Southeast Sulawesi. A census of 73 employees was surveyed with a five-point Likert questionnaire and analyzed with partial least squares structural equation modeling (PLS-SEM). Psychological workload strongly increases cyberloafing (0.935) and has a positive direct effect on commitment (0.415). Physical workload reduces cyberloafing (-0.163) and increases commitment (0.527). Cyberloafing reduces commitment (-0.756). Cyberloafing mediates both relationships: the indirect effect of psychological workload is negative (-0.707) and outweighs its positive direct effect, while the indirect effect of physical workload is positive (0.123) and adds to its direct effect. The model explains 78.0% of the variance in cyberloafing and 48.4% in commitment. Management is advised to reduce task pressure through teamwork, provide ergonomic equipment, and manage internet use during working hours.

Kata kunci

• Cyberloafing
• Organizational Commitment
• Physical Workload
• Psychological Workload