Hubungan Kinerja Petugas Kesehatan Terhadap Kepuasan Pasien Rawat Jalan di RSUD Kabupaten Buton Tahun 202: The Relationship Between Health Worker Performance and Outpatient Satisfaction at Buton Regional General Hospital 2026

Abstrak

Patient satisfaction serves as a key indicator in evaluating hospital service quality. At the Buton Regency Regional General Hospital, several complaints remain regarding service quality, extended waiting times, and the limited availability of medical personnel, despite the steady increase in outpatient visits over the past three years. This study aimed to examine the association between health worker performance and outpatient satisfaction at the Buton Regency Regional General Hospital in 2026. A quantitative method with a cross-sectional design was applied. Data were analyzed using univariate and bivariate approaches through the chi-square test. The findings revealed significant associations between all performance indicators and patient satisfaction, including quality (p=0.005), quantity (p=0.003), timeliness (p=0.001), cost-effectiveness (p=0.001), independence (p=0.000), and work commitment (p=0.001). It can be concluded that health worker performance significantly influences outpatient satisfaction. Therefore, continuous efforts to enhance service quality and strengthen professional commitment are essential to improve patient satisfaction sustainably

Kata kunci

• Outpatient Care
• Patient satisfaction
• Performance