PENGARUH KARAKTERISTIK INDIVIDU, ORGANIZATIONAL CITIZENSHIP BEHAVIOUR, KOMUNIKASI ORGANISASI TERHADAP KINERJA PEGAWAI DINAS PERDAGANGAN DAN PERINDUSTRIAN KABUPATEN GOWA

Abstrak

The purpose of this study is (1) To determine the influence of individual characteristics on employee performance (2) To determine the influence of Organizational Citizenship Behavior (3) To determine the influence of organizational communication on employee performance (4) To determine the influence of Individual Characteristics, Organizational Citizenship Behavior, Organizational Communication on employee performance. The analysis method used in this study is the Multiple Regression analysis method. The research data were obtained from 30 employees of the Gowa Regency Trade and Industry Service. The research approach is a causal approach that is explanatory. The results of this study indicate that: 1) Individual Characteristics have a positive but not significant effect on employee performance at the Gowa Regency Trade and Industry Service. 2) Organizational Citizenship behaviour has a positive and significant effect on employee performance at the Gowa Regency Trade and Industry Service, 3) Organizational Communication has a positive and significant effect on employee performance at the Gowa Regency Trade and Industry Service, and 4) Individual Characteristics, Organizational Citizenship behaviour, Organizational Communication simultaneously have a positive and significant effect on employee performance at the Gowa Regency Trade and Industry Service.

Kata kunci

• OCB
• Organizational Communication
• employee performance
• individual characteristics