PENGELOLAAN ARSIP DALAM MENINGKATKAN MUTU PELAYANAN PADA BADAN PERENCANAAN PEMBANGUNAN DAERAH PROVINSI SULAWESI TENGGARA

Abstrak

This study aims to determine the management of archives and service processes at the office of the Regional Development Planning Agency of Southeast Sulawesi Province. This research uses a type of qualitative descriptive research, namely by producing descriptive data in the form of speech or writing and the behavior of people observed or studied. The data processing and analysis technique carried out in this study is qualitative data analysis which consists of data reduction, data presentation and conclusions. The results of the research obtained show that the management of archives carried out by the Regional Development Planning Agency of Southeast Sulawesi Province has run well, this is strengthened by two indicators, namely the archive storage system and archive facilities. However, archival indicators are still inadequate, because there are problems or internal factors, namely human resources that are still lacking discipline and there are no employees who handle archives. While the service process carried out by the Regional Development Planning Agency of Southeast Sulawesi Province is also carried out well in terms of physical evidence, reliability and certainty indicators, but in response indicators there are obstacles, especially in skills, there are some new employees who are still unable to use the tools.

Kata kunci

• Archives Management
• Public Service Quality
• Southeast Sulawesi Province Regional Development Planning Agency