ANALISIS MUTU PELAYANAN PEMBUATAN SURAT KETERANGAN CATATAN KEPOLISIAN PADA DIREKTORAT INTELIJEN KEAMANAN (DITINTELKAM) POLDA SULTRA

Abstrak

The purpose of this study is to find out the service quality of the Police Record Certificate (SKCK) of the Police Security Intelligence Agency in Southeast Sulawesi Region. This type of research is qualitative research that uses data collection techniques namely interviews, documentation and observation. This study refers to Agus Dwiyanto's theory in measuring service personnel attitudes, service methods, service time, service facilities, and service costs. The research results show that the service quality of the Police Data Certificate (SKCK) of the Police Security Intelligence Agency of Southeast Sulawesi Region is optimal, but still requires assessment of inadequate facilities and infrastructure.

Kata kunci

• Making a Certificate of Police Record
• Public service
• Quality of service