INOVASI PELAYANAN AKTA KELAHIRAN MELALUI APLIKASI LAIKA DAN FAKTOR PENGHAMBATNYA

Abstrak

The research aims to analyze innovation in birth certificate services through the LAIKA application at the Kendari City Population and Civil Registration Service & describe the inhibiting factors. This research uses a qualitative approach with a descriptive type of research, research data is collected through observation, interviews, and documentation, and then the data is analyzed using interactive mode analysis techniques including stages of data reduction, data presentation, and concluding/verification. This research shows that the innovation of birth certificate services through the LAIKA application is quite an innovative breakthrough. LAIKA can be a solution for the Kendari City Government to provide easier government administration services to the community, especially when making population documents such as birth certificates online. This application can increase efficiency in the service process. However, the obstacles faced are limited internet access in several areas of Kendari City and the lack of digital iteration provided to residents in operating the LAIKA application. Apart from that, it is still a note for application developers to ensure that LAIKA can be easily accessed by all users on various devices and platforms.

Kata kunci

• Birth Certificate Services
• LAIKA
• innovation