Article
EFEKTIFITAS PENERAPAN ETIKA ADMINISTRASI PUBLIK PADA PELAYANAN PUBLIK KANTOR UNIT PENYELENGGARA PELABUHAN KELAS II RAHA
REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional, Vol. 10 No. 2 (2024), hlm. 242–264
Abstrak
The research objectives are (1) To determine the Ethics of Publik Administration at the Class II Raha Port Organizing Unit. (2) To determine the quality of public services at the Class II Raha Port Organizing Unit. This type of research is qualitative. The date collection techniques used were observation, interview and documentation. The date analysis method used by researchers is qualitative descriptive analysis. On the research results, it shows that Public Administration Ethics at the Class II Raha Port Organizing Unit has been running effectively, but there are still several indicators that still need to be improved, this can be seen from the indicators: Efficiency, the Class II Raha Port management officers are still very lacking in expert staff. In terms of accuracy, there are still many service users who are not satisfied with the service provided. Effectiveness, port management officers who work are in accordance with their field and expertise to support the comfort of port service users. Quality of Service, that the service provided is still lacking as expected, there are still several causes of poor service that have yet to be overcome, namely the existence of brokers who sometimes make other service users uncomfortable. Responsiveness, to help and provide service sincerely, officers are able to be willing to help and provide services sincerely, this can seen from the alertness of officers when there are complaints about missing items. Accountability, the officers always provide correct information regarding what visitors need. Regarding the quality of Public Services, Class II Raha port Administrators have attempted to provide good service however, there are several indicators that are lacking, this can be seen from the Reliability indicator, in providing services to the community, the officers are still less than expected, this is because the departure time sometimes does not match what is stated oh the passenger ticket.