PELAKSANAAN TUGAS DAN FUNGSI OMBUDSMAN DALAM PENGAWASAN PELAYANAN PUBLIK DI KANTOR OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SULAWESI TENGGARA

Abstrak

This research aims to determine the implementation of the duties & functions of the Southeast Sulawesi Representative Ombudsman in supervising public services. This research uses a qualitative descriptive research type. Data collection techniques by means of observation, interviews and documentation. The data analysis techniques used are data reduction, data display, and drawing conclusions. The research results show that the Southeast Sulawesi Representative Ombudsman has 7 tasks and they have been carried out well in accordance with Law No. 37 of 2008, however there is 1 task that is not optimal because it is constrained by the unavailability of the budget. The implementation of tasks can be seen from Soeprihartono's 4 indicators, namely being able to master the tasks given, ability to collaborate, providing work report results on time, but the indicators for completing work on time are not optimal, especially in completing reports because there are obstacles, namely a lack of human resources. Meanwhile, the implementation of the supervisory function has been carried out well, seen from the 4 indicators put forward by Robbins & Coulter, namely setting standards through working meetings, measuring through representative meetings and comparing through annual reports, as well as indicators of taking action, there are 9 supervisory function actions but there are 2 that are implemented is not optimal.

Kata kunci

• Implementation of Duties
• Ombudsman Authority
• Public Services
• Supervision