FUNGSI PENGAWASAN OMBUDSMAN RI PERWAKILAN SULAWESI TENGGARA DALAM MENCEGAH MAL-ADMINISTRASI DAN MENINGKATKAN PELAYANAN DI PELABUHAN FERY KENDARI LANGARA

Abstrak

Aims of this research is to understand the supervisory function and factors inhibiting the supervisory function of the Indonesian Provincial Ombudsman. Southeast Sulawesi to improve services at the Kendari-Langara ferry port. This research uses a qualitative descriptive type of research. Data collection by means of interviews, observation and documentation. Data analysis techniques use data collection, data reduction, data display, and drawing conclusions. The results of the research show that the implementation of supervision by the Indonesian Ombudsman for Southeast Sulawesi Representatives on services at the Kendari-Langara Ferry Port has gone well in accordance with Handoko's 4 indicators of supervisory action, namely setting standards, measuring performance with established standards, providing feedback on the results. achieved and correct deviations from established standards. The inhibiting factors for services at the Kendari-Langara Ferry Port UPTD have not been running well enough from the 5 service indicators put forward by Berry et al, namely that contact has not been met due to lack of budget, while the indicators of reliability, responsiveness, certainty and attention have been running well in accordance with service standards. at the Kendari-Langara Ferry Port.

Kata kunci

• Preventing Mal-administration
• Services
• Supervision