ANALISIS INOVASI DERMA KAMELA DALAM MENINGKATKAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI DISDUKCAPIL KABUPTEN SUMENEP

Abstrak

This study aims to analyze the emergence, implementation, challenges, support mechanisms, and impacts of the innovation using the public sector innovation framework by Mulgan and Albury (2003). A qualitative research method was employed, utilizing primary data obtained through interviews and observations, as well as secondary data from documents and relevant literature. The findings show that Derma Kamela emerged from the need to expand service access, improve public service quality, and strengthen leadership commitment to bureaucratic innovation. The implementation process involves cross-sector coordination with educational institutions and the use of mobile devices integrated with the Population Administration Information System (SIAK). Despite facing challenges such as network disruptions, limited equipment, and low initial literacy among service participants, the innovation has produced positive impacts, including improved time and cost efficiency, faster recording processes, easier service access, and increased public satisfaction. Overall, Derma Kamela contributes to enhancing the quality of population administration services and strengthening service inclusion for school-age groups.

Kata kunci

• Pelayanan Administrasi Kependudukan
• Population administration
• Public Service Innovation
• derma kamela