IMPLEMNTASI KEBIJAKAN PELAYANAN ONLINE SIP OK MUBA DALAM PENGURUSAN DOKUMEN KEPENDUDUKAN

Abstrak

This study aims to analyse the performance of the implementation of the SIP OK MUBA online service policy in managing population administration documents at the Population and Civil Registration Office of Musi Banyuasin Regency. This study employed a descriptive qualitative approach using the Van Meter and Van Horn policy implementation model. Data were collected through observation, interviews, and documentation involving the Head of the Population Registration Service Division, Verification Officers, SIP OK MUBA Service Operators, as well as users and non-users of the SIP OK MUBA service. The data were analysed through data reduction, data display, and conclusion drawing. The findings indicate that the implementation of SIP OK MUBA has improved the accessibility and efficiency of population administration services. However, its implementation has not yet been fully optimised due to limited internet infrastructure, low levels of digital literacy among the community, and inadequate dissemination of information regarding online service procedures. The study concludes that although the implementation of SIP OK MUBA has generally performed well, strengthening digital infrastructure, enhancing public outreach, and improving inter-agency coordination remain essential to optimise digital population administration services.

Kata kunci

• Policy implementation
• Population Administration Services
• Public Service Innovation
• SIP OK MUBA
• digital public services