PENTINGNYA PROGRAM PELATIHAN DIGITAL DALAM MENINGKATKAN KINERJA KARYAWAN PADA PT. ASURANSI ASEI KANTOR WILAYAH KOTA KENDARI

Abstrak

This study aims to determine the implementation of the digital training program at PT. Asuransi ASEI, Kendari City Regional Office. This study uses a qualitative approach with a descriptive research type. The results show that the implementation of the digital training program at PT. Asuransi ASEI's Kendari City Regional Office shows that digital training has become an important part of supporting the company's operational transformation. The digital training program has been proven to contribute significantly to improving employee performance. This improvement is evident in faster work processes, increased accuracy of data input, employees' ability to use various digital platforms, and increased capacity to adapt to changes in the company's system. Employees show increased productivity because previously manual work processes are now more structured, digitalised, and easy to monitor. Several important factors support the success of digital training. The availability of digital infrastructure, such as a stable internet network, adequate work devices. In addition, management support, the readiness of internal instructors who understand the company's system, and employee motivation to improve competency are also determining elements of the training's success. A work culture that encourages innovation and learning also strengthens the effectiveness of training programs.

Kata kunci

• Training Program
• digital
• employee performance
• kinerja karyawan