DINAMIKA HUBUNGAN TUNTUTAN KERJA DAN KINERJA KARYAWAN: Tinjauan Literatur Sistematis

Abstrak

The relationship between job demands and employee performance shows inconsistent empirical findings, ranging from negative effects such as fatigue and decreased performance to positive effects such as work challenges that improve performance. This study aims to synthesize the latest empirical findings to gain a more comprehensive understanding of the dynamics of this relationship through a Systematic Literature Review (SLR) approach. The literature search was conducted by referring to the PRISMA guidelines on the Scopus database for the period 2020–2025, which resulted in 16 empirical articles that met the inclusion criteria. The synthesis results show that the influence of job demands on performance is contextual and non-linear. Excessive workload tends to decrease performance through increased work stress and burnout, while moderate workload can improve performance when perceived as a meaningful challenge. The majority of studies used the Job Demands Resources (JD-R) theory as the main framework and showed that the negative impact of job demands can be mitigated by the presence of moderating variables, such as organizational support, social support, and personal resources. These findings emphasize the importance of balancing job demands and the provision of work resources to maintain employee performance in a sustainable manner.

Kata kunci

• Job Demands
• Performance
• employee performance
• kinerja karyawan
• systematic literature review