PERCEIVED ORGANIZATIONAL SUPPORT DAN ENGAGEMENT: Systematic Literature Review Tentang Karakteristik Penelitian, Hubungan, Mekanisme Mediasi-Moderasi, dan Outcomes

Abstrak

This systematic literature review (SLR) aims to synthesize recent empirical evidence on the relationship between Perceived Organizational Support (POS) and engagement, with particular attention to research characteristics, relationship patterns, mediating and moderating mechanisms, associated outcomes, theoretical foundations, and measurement instruments. Following the PRISMA guidelines, this review analyses 16 empirical studies published between 2021 and 2025 and indexed in the Scopus database. A systematic screening and eligibility process was applied to ensure that only studies positioning POS as a primary antecedent of engagement were included. The review reveals a strong consensus that POS positively and significantly predicts engagement across diverse organizational contexts. Engagement frequently functions as a mediating mechanism linking POS to key outcomes such as organizational citizenship behaviour, job satisfaction, and career success. The literature is predominantly grounded in Social Exchange Theory and the Job Demands–Resources model, with SPOS and UWES emerging as the most commonly used measurement instruments. This SLR provides a structured synthesis of contemporary POS on engagement research, clarifying dominant patterns, mechanisms, and theoretical orientations, while highlighting methodological and conceptual gaps for future research.

Kata kunci

• Engagement
• Job Resources
• Organizational Outcomes
• Perceived Organizational Support
• Social Exchange Theory
• karakteristik Penelitian
• systematic literature review