IMPLEMENTASI IDENTITAS KEPENDUDUKAN DIGITAL DAN SISTEM PENGADUAN SI ANOA PADA DISDUKCAPIL SULTRA

Abstrak

This study aims to analyse the implementation of digital government in population administration services at the Department of Population and Civil Registration (Disdukcapil) of Southeast Sulawesi Province through the utilisation of the Digital Population Identity (IKD) application and the online complaint system “Si Anoa.” This research employs a qualitative approach using a case study method. Data were collected through in-depth interviews with Disdukcapil staff, field observations, and official institutional documentation. The findings indicate that IKD improves the efficiency of identity verification and reduces dependence on physical documents, while Si Anoa enhances the responsiveness, transparency, and accountability of public complaint services. However, several key challenges remain, including reliance on stable internet connectivity, uneven digital literacy among citizens, limited budgets for local application development, and suboptimal inter-agency integration. This study contributes to enriching digital government research at the regional level by emphasising the importance of service integration, infrastructure strengthening, and capacity building of human resources to achieve sustainable digital population administration services.

Kata kunci

• Implementasi Program Si ANOA
• digital government
• digital population identity
• digital public services
• disdukcapil
• public complaints