PENERAPAN PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BANDUNG 2024

Abstrak

Public service is the primary role of the government in fulfilling the basic needs of the community as an effort to achieve social welfare. With the increasing demand for accountable, fast, and transparent services, the implementation of the principles of good governance is becoming increasingly important. This study aims to analyze the implementation of the principles of good governance according to Sedarmayanti, which include accountability, the rule of law, transparency, and participation in public services at the Bandung City Population and Civil Registration Office (Disdukcapil) in 2024. This study uses a qualitative method with a case study approach. Data collection was carried out through interviews, documentation, and field observations, with informants selected using purposive and random sampling techniques. The data were then analyzed through data reduction, data presentation, and conclusion drawing. The results of the study indicate that the implementation of the principles of accountability and transparency is quite successful, as evidenced by performance planning, open service information, and the availability of various public complaint channels. However, the implementation of the principles of the rule of law and participation still faces several obstacles, such as inconsistent implementation of standard operating procedures (SOPs), limited service facilities such as e-KTP forms, and uneven distribution of outreach activities to the community.

Kata kunci

• Good Governance
• Population administration
• Public Administration
• Public Services