Article
ANALISIS KEBERHASILAN DIFUSI INOVASI PELAYANAN KEPENDUDUKAN DIGITAL KELURAHAN BALARAJA UNTUK PEKERJA DAN PELAJAR
Journal Publicuho, Vol. 9 No. 2 (2026), hlm. 1481–1498
Abstrak
This study aims to examine the success of the diffusion of the digital-based population administration service innovation, SI DARA, in Balaraja Subdistrict, which is intended for workers and students, using the Theory of Diffusion of Innovations proposed by Everett M. Rogers (1965). The method used is qualitative research with a descriptive approach. Research data were obtained through interviews, observations, and documentation involving Balaraja Subdistrict officials and members of the public who use the SI DARA service. The research analysis was conducted based on the five characteristics of innovation diffusion: relative advantage, compatibility, complexity, trialability, and observability. The results indicate that SI DARA has been successfully adopted and utilized by the community because it provides ease of access to services, improves time efficiency, accelerates administrative processes, and reduces service queues. This innovation is also considered aligned with community needs, particularly those of workers and students with high mobility. However, some elderly residents still face challenges in using digital services and therefore require assistance. Overall, SI DARA has proven to support the delivery of faster, easier, more efficient, and technology-responsive civil registration administrative services in accordance with the mandate of Ministry of Home Affairs Regulation No. 7 of 2019.