AKUNTABILITAS PELAYANAN PUBLIK DALAM PENYELENGGARAAN IZIN DEPOT KAYU/TEMPAT PENAMPUNGAN TERDAFTAR (TPT) DI DINAS PERTANIAN, PERKEBUNAN, DAN KEHUTANAN KABUPATEN OGAN ILIR

Abstrak

This research is motivated by the discrepancy between the reality of service and the Standard Operating Procedure (SOP) in the administration of Wood Depot/Registered Shelter (Tempat Penampungan Terdaftar/TPT) Licenses at the Department of Agriculture, Plantation, and Forestry of Ogan Ilir Regency. This qualitative research with descriptive analysis aims to determine the level of public service accountability in the administration of the aforementioned license. Data collection was conducted through in-depth interviews, observation, and document utilization. The results show that public service accountability in the administration of Wood Depot/TPT Licenses in the relevant department is still in poor condition. This is evident from three main indicators: (1) service references that are still very fixated on rules without clarity of procedures, (2) service solutions that do not fully assist service users, and (3) the prioritization of service users which is still paternalistic. Therefore, the relevant Department needs to formulate clear service standards for each type of service. In addition, it is necessary to improve the monitoring of the bureaucratic apparatus's performance through a reward and punishment system, improve the service system, and open public spaces for the community to provide criticism, suggestions, and opinions regarding the service delivery process.

Kata kunci

• Accountability
• Public service
• akuntabilitas pelayanan publik
• wood depot licensed