TRANSFORMASI BIROKRASI DALAM MENINGKATKAN EFISIENSI DAN EFEKTIVITAS LAYANAN PERSAMPAHAN DI KOTA KENDARI

Abstrak

This study examines bureaucratic transformation in improving the efficiency and effectiveness of waste management services at the Dinas Lingkungan Hidup dan Kehutanan (DLHK) of Kendari City. The research addresses challenges such as increasing waste volume, irregular transportation services, and limited community participation in waste management practices. Using a qualitative approach, data were collected through in-depth interviews, field observations, and documentation involving at the Dinas Lingkungan Hidup dan Kehutanan (DLHK) of Kendari City, sanitation workers, and community members. Data analysis was conducted through reduction, presentation, and conclusion drawing, supported by triangulation techniques to ensure validity. The study finds that bureaucratic transformation through organizational restructuring, technology utilization, governance strengthening, and service innovation contributes significantly to improving service quality, operational efficiency, and public participation. The research also offers policy recommendations for adaptive and sustainable local governance reforms

Kata kunci

• Bureaucratic Transformation
• Community Participation
• Service Efficiency
• Waste Management
• transformasi birokrasi