KINERJA ADMINISTRATIF DAN SUBSTANTIF BAGIAN TATA USAHA DAN UMUM KANWIL KEMENTERIAN HUKUM SUMATERA BARAT

Abstrak

This study analyzes the performance of the Administration and General Affairs Section of the Regional Office of the Ministry of Law in West Sumatra as an administrative support unit within a vertical government organization. The study uses a qualitative approach with a case study design. Data were collected through interviews, observation, and documentation of performance reports, personnel data, budget realization, facilities and infrastructure, and organizational reporting documents. Analysis was conducted using Dwiyanto’s theory of public organization performance, which encompasses productivity, service quality, responsiveness, responsibility, and accountability. The results indicate that the Administration and General Affairs Section performs well administratively. This is evidenced by high budget realization, the provision of internal services, compliance with standard operating procedures, and completeness of performance reporting. However, substantively the performance is not yet optimal due to imbalances in human resource distribution, limitations in facilities and infrastructure, weak cross-unit coordination, dependence on certain employees, and the underutilization of performance information as a basis for organizational improvement. These findings reveal a condition of administrative order but substantive stagnation. This study contributes to the development of public organization performance research by emphasizing that the performance of administrative support units should not be judged solely by formal compliance, but must be viewed in terms of the organization’s capacity to deliver adaptive, coordinated, and results-based support.

Kata kunci

• Accountability
• Administration
• Internal Services
• Kinerja Administratif Dan Substantif
• Organizational Performance
• Responsiveness