TRANSFORMASI DIGITAL DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN: STUDI EFEKTIVITAS PADA UPTD KECAMATAN LALEMBU KABUPATEN KONAWE SELATAN

Abstrak

Digital-based population administration services are one of the government's efforts to improve the quality and effectiveness of public services. This study aims to analyze the effectiveness of digital-based population administration services at the UPTD of Lalembu District, South Konawe Regency. This study employed a descriptive quantitative method. Data were collected through questionnaires distributed to 30 respondents who were users of population administration services. The data were analyzed based on Richard M. Steers’ effectiveness indicators, namely goal achievement, efficiency, public satisfaction, adaptability, and integration. The results indicate that the implementation of digital-based population administration services at the UPTD of Lalembu District, South Konawe Regency is categorized as moderately effective. However, several obstacles remain, including limited internet network access and the low level of digital literacy among some community members. Therefore, improvements in technological infrastructure and continuous public outreach are needed to optimize the effectiveness of digital-based population administration services

Kata kunci

• Population administration
• Public Services
• Service Effectiveness
• digital services