PELAKSANAAN TERTIB ADMINISTRASI DALAM MENUNJANG KUALITAS PELAYANAN PUBLIK KANTOR CAMAT WADAGA KABUPATEN MUNA BARAT

Abstrak

This study aims to investigate the implementation of administrative order at the Wadaga District Office, Muna Barat Regency, and to assess the extent to which its application supports the improvement of public service quality. Employing a qualitative descriptive approach, data was collected through observation, in-depth interviews, and documentation. The findings indicate that the administrative order is performing reasonably well, evidenced by clear service procedures, organized record-keeping, and the use of standardized documents. However, challenges persist, such as limited human resources, delays in archiving, and minimal utilization of information technology, which continue to affect service quality. It is concluded that administrative order plays a crucial role in supporting and maintaining public service quality

Kata kunci

• Administrative Order
• Pelayanan Publik
• Public Service Quality
• Wadaga District Office
• tertib administrasi