TATA KELOLA DISTRIBUSI KUOTA HAJI REGULER DI INDONESIA: ANALISIS GOVERNANCE DAN KEADILAN PELAYANAN PUBLIK

Abstrak

This study aims to analyze the governance of the distribution of regular hajj quotas through the perspective of governance and justice of public services. The research uses a qualitative approach with a literature study method through the review of scientific journals, books, laws and regulations, government reports, and relevant previous research results. The results of the study show that the distribution of the hajj quota is not only an administrative issue, but also related to transparency, accountability, effectiveness, and fairness in public services. The difference in the number of registrants and the waiting period between regions shows the importance of a proportional and data-based distribution mechanism. From a governance perspective, quota management requires inter-agency coordination, information disclosure, and accountable supervision mechanisms. Meanwhile, the perspective of justice emphasizes the need for quota distribution that takes into account the needs and conditions of each region so as not to cause access gaps. Thus, strengthening the governance of the distribution of hajj quotas needs to be directed at the application of the principles of transparency, accountability, proportionality, and justice in order to realize more effective and fair hajj services.

Kata kunci

• Governance
• Public service
• hajj quota distribution
• regular hajj
• waiting list