TRASFORMASI DIGITALISASI NOMOR INDUK BERUSAHA (NIB) BAGI UMKM DIINTEGRASIKAN MELALUI PLATFORM ONLINE SINGLE SUBMISSION (OSS) PADA DINAS KOPERASI DAN UMKM PROVINSI SULAWESI TENGGARA

Abstrak

This study aims to analyze the transformation of digitalizing the Business Identification Number (NIB) for MSMEs through the Online Single Submission (OSS) platform at the Cooperatives and MSMEs Department of Southeast Sulawesi Province. This research employs a descriptive qualitative approach with data collection techniques including interviews, observations, literature studies, and documentation. Data analysis was carried out through data reduction, data display, and conclusion drawing to obtain a comprehensive overview of digital licensing services optimization. The findings reveal that the digitalization transformation of NIB in Kendari City has progressed quite effectively, marked by an increase in legality documents issuance, reaching a total of 20,265 NIBs during the 2022–2024 period. The Cooperatives and MSMEs Department made an appropriate alternative decision by implementing an active service model through direct assistance, physical service clinics, and optimizing the PLUT-KUMKM to address the technological gap among micro-entrepreneurs. Although it has a positive impact on legal certainty and expanding access to banking credit (KUR), the expansion of this program's coverage is still constrained by the shortage of technical assistance personnel, low socialization budget, poor digital literacy among rural entrepreneurs, and central ministry server technical glitches. Overall, this study concludes that NIB digitalization through OSS has significantly contributed to enhancing MSMEs formalization, but institutional human resource capacity building and logistical support are required to ensure inclusive services delivery for all business actors.

Kata kunci

• Business Identification Number (NIB)
• MSMEs
• OSS
• Services Digitalization
• Transformasi Digital