ANALISIS KINERJA STAF JURUSAN MANAJEMEN

Abstrak

This study aims to assess the perceptions of students in the Department of Management regarding the performance of administrative staff at the Faculty of Economics and Business, Halu Oleo University. The type of data used is qualitative, with primary data sourced from interviews and documentation. The research method employed for data collection is in-depth interviews and document analysis. The results of the study show that the quality of service provided by administrative staff is generally perceived positively, especially in terms of friendliness and professionalism, which creates a pleasant service experience for students. However, challenges related to inconsistent service, particularly during busy periods such as graduation and thesis submission, have resulted in delays in administrative processes. Direct communication is considered effective in explaining administrative procedures, but communication through digital media, such as WhatsApp groups, is often inadequate and confusing for students, requiring further clarification. Timeliness is also an important factor, with students experiencing fast service during normal periods, but a decline in service speed during peak times, especially for online services, leading to delays. Additionally, the technological skills of the administrative staff are generally adequate, though there is a gap in skills between more experienced staff and those who still rely on manual methods, which slows down administrative processing and reduces efficiency. Finally, students appreciate the proactive initiatives of the administrative staff in providing information and guidance on complex administrative procedures, though there is a desire for more detailed explanations to assist students who struggle to understand final assignment procedures.

Kata kunci

• Administrative Staff Performance
• Communication
• Initiative
• Service Quality
• Technological Capability
• Timeliness
• student perceptions