PENGARUH PELATIHAN, BUDAYA ORGANISASI DAN KEPUASAN KERJA TERHADAP KUALITAS PELAYANAN PEGAWAI PADA DISDUKCAPIL KABUPATEN MUNA

Abstrak

This study aims to: (1) Test and determine the effect of training, organizational culture, and job satisfaction on the quality of employee service, (2) Test and determine the effect of training on the quality of employee service, (3) Test and determine the effect of organizational culture on the quality of employee service, (4) Test and determine the effect of job satisfaction on the quality of service. The approach to this study is a quantitative method with a positivist paradigm. The respondents in this study were employees at the Population and Civil Registry Service of West Muna Regency, totaling 52 employees. Data collection was carried out using a questionnaire. The data analysis method in this study used multivariate regression analysis. The results of the study showed that: (1) Training, Organizational Culture and Job Satisfaction have a positive and significant effect on the quality of employee service, (2) Organizational culture has a positive and significant effect on the quality of employee service (3) Job satisfaction has a positive and significant effect on the quality of employee service, (4) Job satisfaction has a positive and significant effect on the quality of employee service.

Kata kunci

• Organizational Culture
• Service Quality
• Training
• job satisfaction