ANALISIS GAYA KEPEMIMPINAN KEPALA KANTOR JNE EXPRESS CABANG KOTA KENDARI

Abstrak

This research was conducted at the JNE Express Office, Kendari City Branch. The purpose of this research is to determine the leadership style applied at JNE Express, Kendari City Branch. This type of research is descriptive qualitative, data collection methods by conducting observations, interviews, literature studies, and documentation. The informants used in this study were 4 respondents, namely the Main Branch Head, Inbound Unit Head, Delivery Unit Head, Outbound Section Head at the JNE Express Office, Kendari City Branch. The results of this study indicate that the head of the office applies a transformational and participatory leadership style, which is shown through openness in communication, providing work motivation, and employee involvement in strategic decision making. This leadership approach is able to increase employee morale, loyalty, and productivity, and contribute positively to achieving delivery service targets. This study suggests that flexible leadership that focuses on human resource development should be maintained to address the evergrowing operational challenges.

Kata kunci

• Leadership Style