ANALISIS KEPUASAN KERJA PEGAWAI BANK

Abstrak

This study aims to analyze employee job satisfaction at Bank Sultra Baubau Branch based on five dimensions according to Luthans (2011): the work itself, salary, promotion opportunities, supervision, and coworkers. The background of this study emphasizes the importance of human resources as the main driver of banking organization performance amidst the dynamics of the industry. The study used a descriptive qualitative approach with data collection techniques through observation and structured interviews with five key informants from various positions. The Miles and Huberman interactive model was used to analyze the data. This model includes reduction, presentation, and drawing conclusions. The results show that employee job satisfaction is positive and multidimensional. Job satisfaction is influenced by performance achievement and work meaning, while salary is considered fair and adequate. Promotion opportunities are considered transparent and competency-based, and supervision is carried out in a supportive and communicative manner. Relationships between coworkers are also harmonious through strong teamwork. This study recommends regular evaluation of the compensation system and increasing the transparency of career paths to maintain employee motivation and performance in a sustainable manner.

Kata kunci

• job satisfaction