Article
The influence of human capital, emotional intelligence, and interpersonal communication on employee performance at PT. Bank Sultra Main Branch, Kendari
Jurnal HOMANIS: Halu Oleo Manajemen dan Bisnis, Vol. 3 No. 3 (2026), hlm. 830–845
Abstrak
This study aims to determine and analyze the influence of human capital, emotional intelligence, and interpersonal communication on employee performance at PT Bank Sultra, Main Branch of Kendari City. This research employs a saturated sampling technique, with a total population of 44 respondents. Data were collected using questionnaires. The data sources consist of primary and secondary data. The data analysis method used is multiple linear regression analysis with the assistance of IBM SPSS Statistics version 26 software. The results of the coefficient of determination test show an R-squared value of 0.753, which means that human capital (X1), emotional intelligence (X2), and interpersonal communication (X3) explain 75.3% of the variation in employee performance (Y), while other variables outside this study influence the remaining 24.7%. The results indicate that (1) human capital, emotional intelligence, and interpersonal communication simultaneously have a significant effect on employee performance. (2) Human capital partially has a positive and significant effect on employee performance, meaning that improvements in knowledge and skills lead to better work outcomes. (3) Emotional intelligence partially has a positive and significant effect on employee performance, indicating that emotional maturity supports work effectiveness. (4) Interpersonal communication partially has a positive and significant effect on employee performance, where effective communication is a strong factor in enhancing employee performance at PT Bank Sultra, Main Branch of Kendari City